When is
the hotline open?
Monday—Friday, 9:00 AM to 1:00PM
and 2:00 PM to 4:30PM
How
much does it cost to call?
Our service is free!
Do you
take walk-ins?
Unfortunately, we are not
equipped to take walk in
clients. All questions are
answered over the hotline.
How
long will it take to speak to a
counselor?
Our hotline receives
over 20,000 calls a
year. Please be patient
and your call will be answered
in the order it was received.
Please keep trying if you get a
busy signal.
What
areas do you serve?
We serve counties in the state
of Maryland except Montgomery
County.
Can you
provide information for other
states?
No, but you might find
information on your state laws in
Related Links.
Do you
have speakers who can come and
talk to my organization?
Yes, part of the Tenant-Landlord
program is education and
outreach.
Click here to
find out more.
Will I
speak to an attorney when I
call? How do I know the
information is reliable?
You will not
speak with an attorney.
The counselor you speak with has
been trained in tenant and
landlord law, and will answer
any questions you have by
providing you with information
about the laws, not legal
advice. BNI
also has an attorney that
advises the counselors and
reviews all the information for
our publications and literature,
so the information you receive
is accurate. If you are
doubtful about any of the
information you receive, you may
request that a copy of the law
regarding your specific problem
be sent to you. You can
also contact an attorney on your
own for additional information.
How can
I get copies of BNI’s
Tenant-Landlord publications?
You can purchase copies of our
publications
through the mail.
A
copy of the order form is here. |
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Baltimore Mural
Program: Mural at
325 North Fulton
Ave., by Lyle Kissack & MICA
Community Arts
Partnerships Program
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